Refund policy
Return and Refund Policy
At Gobi Motors, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process:
- To initiate a return, please contact us at [your email] with your order number and reason for the return.
- Once we approve your return, we will provide instructions on how to send the item back.
- Please note that you are responsible for the cost of return shipping unless the item is faulty or incorrect.
Non-Returnable Items:
- Gift cards
- Discounted or sale items
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check your bank account or contact your credit card company. If you still have not received your refund, contact us at [your email] for further assistance.
Exchanges
If you need to exchange an item for a different size or color, please contact us at [your email] with your order number and details of the new item you would like.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email] with a description and photos of the issue. We will send a replacement or issue a refund at no additional cost to you.
Shipping
You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect or damaged item). Shipping costs are non-refundable.